A Fire Medic Perspective: Delivering Customer Service with Lights and Sirens. Rom Duckworth discusses how a culture of customer service can work in the real-world with retired Battalion Chief (and prolific author) Rob Avsec.Read More »
Tag Archives: Attitude
National Fallen Firefighter Memorial Weekend Services: Watch Live
The National Fallen Firefighters Foundation will provide live satellite broadcasts and web streaming of both the Candlelight Service and the National Memorial Service.Read More »
Leadership Lessons: Are Your Leaders Acting like Parents or Substitute Teachers?
The chief emphasized that he didn't mean that all of his people were acting like children, although the look in his eye implied that maybe some were. I wasn't suggesting anything about the maturity of his people, but rather that parents don't stop being parents when their children grow up. In fact, this is exactly what I meant by helping agency leaders acting like parents rather than substitute teachers.Read More »
RescueDigest Resources: Change Management in Emergency Services
Leading change from the top down or the bottom up can be one of the most difficult things that we can do in emergency services. Most of us would rather get toned out to the “Big One” than present a new idea to our group.Read More »
A Fire Medic Perspective Podcast Episode 4: How can we lead and motivate in emergency services?
EMS Roundtable A Fire Medic Perspective Podcast: How can we LEAD and MOTIVATE in emergency services today? – A Fire Medic Perspective Podcast is RescueDigests’ weekly podcast featuring Rom Duckworth covering everything emergency services, from clinical topics, to leadership issues to why the rookie has to pay for lunch, all from a Fire Medic Perspective. . [powerpress] . In this ...Read More »
RescueDigest Resources: Motivating Millennials, The New Emergency Services Workforce
Never before has a generation entered the work force that has shared personality traits so antithetical to the traditional values and culture of existing fire, EMS and law enforcement services. But is this necessarily a bad thing?Read More »
RescueDigest Resources: Building Blocks of Brotherhood
RescueDigest’s Top Picks of essential resources for critical topics in emergency services. The Building Blocks of Brotherhood: Putting the pieces in place. A culture of brotherhood doesn’t happen by itself. Like anything else worthwhile it is built with the right tools from the right building materials through hard work. The work, of course, has to be yours, but rescue digest ...Read More »
Brotherhood extends beyond boundaries of age, sex, pay, service and locality. You can meet brothers in emergency services from anywhere in the world, male and female, paid and volunteer, union and non-union. In fact, this brotherhood extends to pretty much anyone who wants to join, provided they understand what brotherhood means and are willing to give of themselves before asking to take.Read More »
What Message Does Your Service Send?
GOAL: To ensure that members of your organization understand that everything they do affects your organization’s Public Image. Public Image is Public Sentiment, Public Sentiment is Public Support, and Public Support affects your ability to operate, regardless of your organization’s status as a public or private entity. Everything You Do In Uniform or With Your Vehicle Says… (What’s Message?) You ...Read More »
RescueDigest Podcast Episode 2: Family/Career Dynamic, Tactical Tarps and Lt. Roy Gagne
RescueDigest Podcast Episode 2 The RescueDigest Audio Podcast brings you news, interviews and tips you can use to make your life in emergency services a little easier and help you in your job protecting the members of your community. [powerpress] In this episode, The care and feeding of the Career / Family Dynamic, Using Tactical Tarps to Coordinate and ...Read More »