The RescueDigest Podcast Episode 25: Delivering Customer Service with Lights and Sirens

A Fire Medic Perspective: Delivering Customer Service with Lights and Sirens. Rom Duckworth discusses how a culture of customer service can work in the real-world with retired Battalion Chief (and prolific author) Rob Avsec.

Battalion Chief (Ret.) Robert Avsec served with the men and women of the Chesterfield County (VA) Fire and EMS Department for 26 years. He’s now using his acquired knowledge, skills, and experiences as a freelance writer for and as the “blogger in chief” for the Fire & EMS Leadership Pro blog.

Battalion Chief - Ret - Robert P Avsec

[powerpress] Rom Duckworth speaks with Robert Avsec about his experience in incorporating some amazing customer service practices into regular firefighter operations and how he helped put a system in place that helps firefighters and officers “Do The Right Thing” on each and every job.

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Customer Service


About romduck

Rom Duckworth is a dedicated emergency responder and award-winning educator with more than twenty five years of experience working in career and volunteer fire departments, public and private emergency services and hospital based healthcare systems. Currently a career Fire Captain / Paramedic and EMS Coordinator Rom is a frequent speaker at national conferences and a regular contributor to research, magazines, and textbooks on topics of field operations, leadership, and education in emergency services. Contact Rom via