A Fire Medic Perspective: Delivering Customer Service with Lights and Sirens. Rom Duckworth discusses how a culture of customer service can work in the real-world with retired Battalion Chief (and prolific author) Rob Avsec.
Battalion Chief (Ret.) Robert Avsec served with the men and women of the Chesterfield County (VA) Fire and EMS Department for 26 years. He’s now using his acquired knowledge, skills, and experiences as a freelance writer for FireRescue1.com and as the “blogger in chief” for the Fire & EMS Leadership Pro blog.
[powerpress] Rom Duckworth speaks with Robert Avsec about his experience in incorporating some amazing customer service practices into regular firefighter operations and how he helped put a system in place that helps firefighters and officers “Do The Right Thing” on each and every job.
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